SecondSale
SecondSale Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SecondSale has a 1.3 star rating from 30 customer reviews and consumers are mostly dissatisfied.
Positive Feedback
Customers note low prices as the main advantage and some repeat buyers report acceptable orders.
Negative Feedback / Risk Areas
- Frequent SecondSale customer complaints describe wrong or missing books and lack of tracking numbers.
- Many customers ask for a refund and report unresponsive customer service and billing issues with incomplete refunds.
- Phone numbers and email support often do not work, creating delivery and order-resolution failures.
Key Takeaways for Future Customers
- Check recent SecondSale reviews and consider alternatives like ThriftBooks before ordering.
- Avoid auto-ship, subscription, or membership purchases and prefer single orders to limit risk.
- Document charges and be prepared to pursue refunds through your payment provider if customer service fails.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
SecondSale has a 1.3 star rating from 30 customer reviews and consumers are mostly dissatisfied.
Positive Feedback
Customers note low prices as the main advantage and some repeat buyers report acceptable orders.
Negative Feedback / Risk Areas
- Frequent SecondSale customer complaints describe wrong or missing books and lack of tracking numbers.
- Many customers ask for a refund and report unresponsive customer service and billing issues with incomplete refunds.
- Phone numbers and email support often do not work, creating delivery and order-resolution failures.
Key Takeaways for Future Customers
- Check recent SecondSale reviews and consider alternatives like ThriftBooks before ordering.
- Avoid auto-ship, subscription, or membership purchases and prefer single orders to limit risk.
- Document charges and be prepared to pursue refunds through your payment provider if customer service fails.
Media from reviews
Stockton, California
Want to return 2 items for credit
- - I received World of Books items yesterday and now own two by mistake.
- - I want to return them for credit or a refund; please send postage-paid envelopes.
Hello, I have bought a lot of books recently from you and World of Books. Received some books from World of Books yesterday (in an envelope from you) and found out that I already own 2 of those, but ordered them by mistake again.
I would like to return those in exchange for credit so I can get some other ones from you.
Please let me know if you would either refund them or give me credit for them. Also, please send me postage paid envelopes so I can return them.
Thanks.
Minhas Kapadia.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder# 0712947****
- - Ordered 55 Louis L'Amour books; received only one.
- - Received Where the Red Fern Grows; customer calls seller dishonest and threatens eBay action.
I ordered 55 Louis L'Amour books and received one book in the mail (Where the Red Fern Grows). You must be a dishonest seller.
If I don't receive my order of 55 books, I will do everything possible to remove you from selling on eBay.
Emmett H. Meador
- Totally a cheting company
Preferred solution: Deliver product or service ordered
User's recommendation: don't buy from this dishonest seller
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
No one calls you. There is no actual person to speak to. I haven't received a refund for 11 books that weren't sent.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Davao City, Davao Region
The Number doesn't exsist ..
- - Reached out to eBay three times; no reply.
- - I bought many videos from them; there is no reply.
- - I will not use them again.
I had problems.. reached out to Ebay and have sent three messages..
They do not reach out and no calls.. Small family bussiness this is bull and I have not had a problem until now .I have bought many videos from them ... and a glitch in system I thought but they are not getting back and I will not give a good review now.. and the phone number does not go anywhere and I have no other way of getting through to them...
This is not fair and I will not use them again.. and further more too many people involved and too many places that are now involved with them..look at other
- Have been better burned once and i will learn form them
- Will not buy again
- No answer from ebay or contact with more than three day
Preferred solution: Apology
User's recommendation: look to other sellers beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNOT ABLE TO GET INTOUCH WITH ANYBODY NO CONTACT FROM ANYBODY
RESPOND TO A CUSTOMER'S AND PROVIDE THE PRODUCT ORDERD AND IN THE CONDITION ADVERTISED, NOT MISSING
PARTS!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon-existant communications
- - Tried to modify and cancel orders by email/phone; the first item shipped the next day, and the second shipped after cancellation attempts.
I ordered a book for a Christmas present and about an hour later, wanted to add another book to my order. I emailed them and asked if I could add the book to my order but received no response.
I then called them and got a voicemail instructing me to contact them via email. The next day, I received an email indicating that they had shipped my item.
Okay, so I ordered the second book the following day and changed my mind as I found a better price. I emailed them again, asking to cancel my order but again, I received no reply. I emailed them a second time and still, no reply.
Now, today (24-12-12) I received an email indicating that they had shipped my second book! Talk about poor customer service!
User's recommendation: Don't order from this company just for low prices. ThriftBooks is a better alternative.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't get confirmation of my order
Didn't get confirmation and I don't have an order number. I would appreciate it if you could tell me what to do.
It was ordered on 11/7 and my credit card has been charged. Is it still too soon
I was sent the wrong book
- - Ordered used copy of Awaiting the Already on 10/13/24; received Titus Groan on 10/18/24.
- - Amazon CS: contact seller; 48h resolution; refund.
I ordered a used copy of Awaiting the Already by Magrey R deVega on 10/13/24 from Amazon. Instead, I received a book called Titus Groan by Mervyn Peake on 10/18/24.
When I went to Amazon's customer service, they said that I had to contact the seller directly to resolve this problem.I could not reach you by phone. They also said you have 48 hours to resolve or I MAY be eligible for a refund.
I need the book that I actually ordered for my Advent Bible Study group as soon as possible. So I am emailing you instead of writing a letter to your 900 Knell rd., Montgomery IL 60538 address.
The Pkg ID # is 000207184**-**.
Thank you for your response,
Janice Baird (ordered under my husband's name, Ken Baird)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chesapeake, Virginia
Can NOT put in new credit card number
Never could get in touch with anyone for help. Would continue to order books but can not enter new credit card number
- Books are as advertised
- Can not get anyone to help with problem
Preferred solution: How to update credit card number
User's recommendation: Do not plan on getting help if something is wrong
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid for special edition got regular
- - Supposed to be a special edition but arrived as a normal edition, with a damaged cover and ripped pages, and the reviewer is disappointed.
The book was supposed to be a special edition version and it was just the normal book and it was damaged! The cover is all messed up and the pages are folded and ripped and Im really disappointed in them because I was very excited to try out this website. Try elsewhere
- Fast shipping
- Damaged
- Scam
- Expensive
Preferred solution: Full refund
User's recommendation: Don’t buy from here
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerWrong books
- - First purchase on secondsale.com shipped wrong books.
- - Phone number appears not in service.
- - Going back to ThriftBooks and seeking a refund.
This is my first time buying on secondsale.com. I bought several books when I got the email saying they had shipped.
It was the wrong books all of them.
When I tried to call the phone number, it said that it was no longer in service. Apparently Im going back to ThriftBooks, and I better be able to get my money back from this other company.
- Ailed out wrong books
Preferred solution: Full refund
Pomona, California
Wrong order
- - I ordered a used book but received a CD instead.
- - They can't use it and request help to fix the issue and keep the order.
I order the used book
But they send CD
I cant use it
Would you please help me about this
Would you please help me me
I need the book
My name is Fatemeh Nadali and my email is fnadali@***.edu
Would you please help me what is the best soulution for solve this problem please
I am so interested to reading
And I want keep order booking from you
But first we need to fix it
Thank you
Gillette, Wyoming
A satisfied customer, don't understand the low rating
- - I've ordered around 30 books from Second Sale and every order has been great.
- - Books are in good condition, delivery is fast, low prices, and a daughter recommended them.
I've ordered around 30 books from Second Sale and every order has been great. Good condition of books fast delivery.
I've never had a problem with them.
I read a lot and appreciate the low prices. My daughter recommended them and she's never had any issues with 2nd sale.i definitely recommend buying books from Second Sale!
User's recommendation: I recommend second sale!
Auctions and Marketplaces Expert Talks
How to Save Money and Shop Wisely
How to shop online wisely and save money? Trae Bodge, a smart shopping expert, shares tips on how to find the best rebates and deals, avoid shopping scams, and make informed purchases that are worth your money.
Trae Bodge is a shopping expert with 10 years of experience. True runs a platfrom called Truetrae.com where she shares money-saving tips with consumers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI did not receive my book ordered
- - The company promised to ship the correct book by 9/15/23.
- - The wrong science fiction book was delivered.
- - No reply; the correct book hasn't arrived.
Second sale should be your last choice for used books.They are unable to resolve issues as in my case delivering the correct book.
They initially responded to my emails and voicemails left by stating that the correct book ordered would be shipped to me by 9/15/23.
What I received from them was a tracking order link stating that book was delivered to my mailbox.
The book in my mailbox was a science fiction book sent in error and now a month has lapsed without sending my correct book as promised.
This past week they have not replied at all to my outreach shared to them and I have to conclude that they do not have the correct book or capacity to make things right.
Thanks again for any help you can offer.
- Cheap prices
- Zero customer service to rectify problem
Preferred solution: Full refund
User's recommendation: These discount used book sites offer low prices which would be great if they were able to deliver the correct book.Ive had this happen twice in same week and would recommend that consumers use a more reputable company.
Poor customer service
- - Ordered 14, received 13.
- - Two copies of a book and one I didn't order.
- - I'm missing three books.
- - Refund requested; more books.
Ordered 14 books received 13. 2 copies of the same book plus a book I didn't order.
So in actually i was missing 3 books. Asked for a refund they sent me more books. They won't respond to emails. They sent me a survey by email.
Tried to do the survey but it said it was closed.
The books are nasty, dirty, gritty & smell. I can't even get a return label for either of the packages.
User's recommendation: Buyer beware! You won't be happy! Spend your money elsewhere!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't get 4 different books got 4 the same these were for Christmas.
I ordered 4 different books I got 4 of the same. I ordered for Christmas for 1 person.
Very disappointed.
Tried to call but the # is not in service hard to have it taken care of. Dont think I will have them by then.
User's recommendation: Don’t order I got 4 of the same book ordered 4 different one and the customer service number doesn’t work.
Companies Similar to SecondSale
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Worst books on the planet. Falsely advertised as "very good condition" which basically is equivalent to very good dumpster material. All three of your books are not even acceptable condition.